Shipping, Return & Refund Policy | Lado by Muskan – Timeless Elegance
Shipping Policy – Lado by Muskan
At Lado by Muskan, a trusted online fashion store in India, we are committed to delivering your orders in a timely and secure manner.
- We currently ship products across India.
- All orders are processed within 5-7 business days after successful order confirmation.
- Estimated delivery time is 15-21 business days, depending on your location.
- Shipping charges, if applicable, are clearly mentioned at the checkout page.
- Once your order is shipped, tracking details will be shared via SMS or email.
Lado by Muskan ensures careful packaging for all fashion products, including women ethnic wear, wedding outfits, and accessories, to maintain quality during transit.
Return Policy – Lado by Muskan
Customer satisfaction is important to us. Our shipping and return policy allows returns under the following conditions:
- Returns are accepted within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with tags intact.
- Items such as wedding outfits, ethnic wear, and accessories must be returned in their original packaging.
- Returns are not accepted for customized or clearance sale products.
- To initiate a return, customers must contact our support team with order details.
Lado by Muskan reserves the right to decline returns if products do not meet the return eligibility criteria.
Refund Policy – Lado by Muskan
Our return and refund policy is designed to be transparent and fair.
- Once the returned item is received and inspected, refunds are processed within 5–7 business days.
- Refunds are issued to the original payment method used during purchase.
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or store credit.
- Shipping charges are non-refundable unless the issue is due to an error from our side.
Refund timelines may vary depending on bank or payment gateway processing.
Exchange Policy (Optional but Recommended)
- Exchanges are subject to product availability.
- Exchange requests must be raised within 7 days of delivery.
- Customers may need to bear return shipping costs for exchanges.
Contact & Support
For any questions regarding our shipping, return and refund policy, please contact us:
📧 Email: ladobymuskan@gmail.com
📱 WhatsApp: +91 9315733296
Lado by Muskan reserves the right to update or modify this policy at any time without prior notice.